Communications Staff

T. Smock J. Phillips


T. Rhines R. Amos
    L. Wehling


Dispatchers take pride in knowing they are doing something that makes a difference; whether it be saving a life or protecting someone's property by getting help where it is needed as quickly as possible. The accuracy of the information, the care taken with each caller and the ability to remain calm while simultaneously relaying the details of the situation to the appropriate response units could mean the difference between life and death for someone. All are important elements of a dispatcher’s job and their multitasking abilities come into play during every shift.

Each call is received, entered into a Computer Aided Dispatch system and dispatched via radio communications to the appropriate response unit and more often than not, several calls come in at once and all must be handled with the same care and professionalism. The Oelwein Communication Operators also perform data entry, monitor the National Crime Information Computer and handle many non-emergency calls as well as answer the emergency 911 calls.

All the Oelwein Communication Operators are certified by the Iowa Law Enforcement Academy as public safety telecommunicators and receive yearly training to maintain their certifications. They are also certified in Emergency Medical Dispatch, which means they are able to walk callers through how to deliver a baby, how to perform CPR, help a choking victim and other medical instructions until emergency responders arrive on scene.

The Oelwein Public Safety Dispatch Center is housed within the confines of the Oelwein Police Department. It is an Enhanced 911 center where Communications Operators can route police, fire, city, and ambulance resources to answer the thousands of calls for service that are received annually. Requests for services come from citizens, officers and other departments.